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FAQ

WHEN WILL MY PACKAGE BE DELIVERED?
Processing time for orders is 1-2 business days (business days do not include weekends or holidays). In case of high demand, allow 2-5 business weeks for a a Product to be delivered.

DO YOU ALLOW REFUNDS/RETURNS?
Athough all sales are final, we are able to offer a refund/exchange up 10 days after purchase. After that all sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Items will not be replaced or exchanged. www.fasreserve.com reserves the right to refuse any returns at any time.

IS fàs reserve A SAFE WEBSITE TO BUY FROM ?
YES. It is because we use Secure Payments with Paypal. Your data is safe with 256 Bit SSL-Encryption ! Our customers rate us as "excellent"!

DO YOU TAKE REQUESTS FOR ITEMS NOT SHOWN ON YOUR WEBSITE ?
Yes, you can send your sneaker or streetwear request to our customer support: fasstore.help@gmail.com. It is also possible to send us a DM (direct message) on Instagram.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquiries only, please email fasstore.help@gmail.com. Our Customer Service team is available M-F 8am - 5pm pst. We do our best to respond to all customers within 48 hours. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed until received. Please ensure all info is correct before submitting your order.

IS THERE A LIMIT TO HOW MUCH I CAN BUY?
Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.

IS fàs reserve A SAFE WEBSITE TO BUY FROM ?
Every product has to pass our authentication. In this process all items get carefully hand-inspected to validate its authenticity. Thus we guarantee that every product we sell is 100% authentic.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency